“The Fatal Flaw of ‘Ready, Fire, Aim’” How Smart Change Leaders Prepare Before They Launch

Dear Change Leader,   Ready. Fire. Aim.   Sound familiar? If you’re wincing right now, you’re not alone. This all-too-common approach to change initiatives might be the most expensive three-word sequence in business.   As one veteran change leader noted in Bent Flyvbjerg’s “How Big Things Get Done”: “Change Projects, not only do they often […]

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Resources for Psychological Safety

  “Psychological safety is the belief that in a group you’re a part of you can ask a question, make a mistake, take a risk, ask for help without fear of embarrassment, exclusion, or retribution.” The Psychological Safety Playbook   Interested to learn more about Psychological Safety and the different it makes in the workplace? I’ve curated on this page

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"Would You Fly This Airline?" Rethinking What We Consider 'Essential' in Organizational Performance

“Would You Fly This Airline?” Rethinking What We Consider ‘Essential’ in Organizational Performance

Dear Change Leader,   Would you fly on this airline?   “We will no longer perform regular maintenance on our aircraft.” “Due to our hiring freeze, there will only be one pilot on the flight deck.”   Imagine an airline making these announcements in the name of cost-cutting. Your reaction would likely be a mix

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When Leaders (Over) React: The Hidden Cost of Unmanaged Emotions

When Leaders (Over) React: The Hidden Cost of Unmanaged Emotions

Dear Change Leader, Has anyone ever spoken to you like this? “Don’t you dare challenge me again.” “That’s a stupid idea” “Who asked you?” Ouch. That hurts. Think back to a time when you heard words like these. Notice how, even now, just remembering might make you feel unsettled. There’s a reason for that: emotions

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The Hidden Cost of Success: Why Your Company is Losing Employee Buy-In Harnessing Psychological Safety to Reignite Workplace Passion

The Hidden Cost of Success: Why Your Company is Losing Employee Buy-In Harnessing Psychological Safety to Reignite Workplace Passion

In a world where company growth and success should fuel employee satisfaction, 67% of staff are not positively engaged. Here’s why, and what you can do about it. The Engagement Paradox I recently heard from an executive-level leader at a growing company. This company was good at what it did, it had a sterling reputation,

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