Small Actions, Big Shifts: How Psychological Safety Spreads

Small Actions, Big Shifts: How Psychological Safety Spreads Culture change has a reputation for being enormous, expensive, and slow. We picture multi-year transformation initiatives, organization-wide training programs, and consultants with PowerPoint decks the size of small novels. But here’s what decades of working with leaders across more than twenty-five countries has taught me about psychological […]

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A silhouetted professional sits at a desk by a large window, head in hands, conveying stress or overwhelm. A laptop is open in front of them, with a coffee mug, glasses, and scattered papers on the table. The text “THE SILENCE SPEAKS VOLUMES” appears prominently at the bottom, with the Randel Consulting Associates logo in the top corner.

The silence speaks volumes

Dear Change Leader, I want to share something I’ve been sitting with. I’ve been talking with colleagues lately — consultants and coaches with deep experience helping leaders navigate exactly the kind of turbulence that’s defining this moment. And almost to a person, they’re describing the same thing: the leaders who most need support aren’t reaching

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A professionally dressed woman sits at a boardroom table, facing forward with a concerned and slightly confused expression. She wears a light blazer over a blue shirt, with her hands resting on a notebook in front of her. A glass of water sits nearby. Two colleagues are partially visible on either side, gesturing as they speak, while the bright, modern office background is softly blurred, keeping the focus on her expression.

Who Are You When Everything Around You Changes?

Dear Change Leader, Jennifer kept telling herself that she had been through bigger challenges than this. She’d navigated a merger. She’d led a team through a funding crisis. She’d earned her seat at the table through a decade of hard-won experience. So when her organization restructured, and her role shifted — same level, but a

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Leadership In Action: Is Your Team Still Running on January’s Map?

Three months ago, it was the start of a new year. Your team returned from the holiday break, refreshed and ready to commit to a set of priorities for 2026.  You had clarity, you had intent, and, perhaps, even genuine momentum. January, like it often does, felt like a fresh start. And now it’s April

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A businessman in a dark suit struggles forward along a rural road during a powerful windstorm, gripping a bright red umbrella that is pushed backward by strong gusts. Fallen leaves swirl through the air beneath a dark, stormy sky as he leans into the wind, bracing himself and pushing ahead despite the resistance.

Are You Being Persistent — or Simply Stubborn?

Dear Change Leader, “We just need to give it more time,” David told me. He was six months into a major restructuring at his regional healthcare network — new reporting lines, redesigned workflows, a leadership team that had been reshuffled twice. On paper, the plan was solid. But the signals were troubling: key staff were

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Leadership In Action: Stakeholders in Change

Preparing for Change: Knowing Who’s With You and Who’s Not   When you’re leading change, it’s natural to focus on the work itself—the strategy, the plan, the timeline. But there’s another layer that often determines whether change succeeds or stalls: the people. Every change effort has stakeholders—people who will be affected, people who hold influence,

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A horizontal digital image of a thoughtful woman of color standing against a dark, futuristic background. She looks slightly upward with her hand resting on her chin, appearing reflective. Behind her, a glowing neon sigmoid curve arcs upward across a tech-inspired grid with scattered light particles. Large bold text reads, “IS YOUR SUCCESS SETTING YOU UP FOR DECLINE?” with a consulting firm logo in the lower corner.

Is Your Success Setting You Up for Decline?

Peak performance can be a warning sign. Here’s how to read it before the slide begins. Dear Change Leader, Let me ask you a question that might be uncomfortable: Is your current success setting you up for future decline? Sit with that for a moment. It sounds counterintuitive. Things are working. People are delivering. The

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Disruption Is Your Teacher: Developing Leaders in Today’s Environment

Disruption Is Your Teacher: Developing Leaders in Today’s Environment

Dear Change Leader, “I need to protect my team from all this chaos,” Priya told me during a recent coaching session. As CEO of a growing company, she’d been absorbing every shock from the organization’s turbulent environment — shielding her directors and managers from the worst of the uncertainty. She meant well. But when I

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Leadership In Action: Context of Change Maps

One Map, Many Eyes: Learning To See What Surrounds You   When the environment around you keeps shifting, it’s tempting to stay heads-down and react to whatever comes next. But that approach has a cost. You end up making decisions based on partial information and assumptions you haven’t examined. Your team may be operating from

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Measure Twice, Change Once

Measure Twice, Change Once

Setting Your Change Initiative Up for Success   Dear Change Leader, “We don’t have time to plan—we need to act now!” If you’ve felt this pressure, you’re in good company. The urgency to launch, to show progress, to respond to mounting demands—it’s real. Unfortunately, it’s often exactly what derails change before it has a chance

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"Looking Both Ways: The Janus principle for leaders navigating year-end transitions"

“Looking Both Ways: The Janus principle for leaders navigating year-end transitions”

  Dear Change Leader, Janus, the Roman god of doorways and transitions, possessed something most gods lacked: two faces, looking in opposite directions. One gazed backward, at the path traveled. The other looked forward, toward the road ahead. The Romans weren’t being whimsical. They understood something essential about transitions: you can’t move forward well without

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